Web application · Live platform
SMG Transport Agency
An intercity travel booking workflow covering route discovery, seats, payment and QR tickets.
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The original problem
Passengers need a dependable path from finding an active route to holding a verifiable ticket, while staff need visibility behind the scenes.
Who experienced it
Intercity travellers and the SMG Transport Agency operations team.
What was built
A Ghana-focused booking platform where passengers search routes, select seats, pay online and receive QR e-tickets.
- Route search
- Seat selection
- Online payment
- QR e-tickets
- Staff operations tools
Technical approach
Responsive web application, Payment integration, QR ticket workflow. The implementation follows the needs of this product; the technology list is not treated as the outcome.
Difficult decisions
Booking, payment and verification must behave like one journey even though each step has different failure cases.
Result or current status
Live platform. This case study intentionally avoids claims that cannot be verified from the project record.
Lessons
Operational tools are strongest when the customer-facing flow and the staff workflow are designed together.
